RETURN & REPLACEMENT POLICY

Organic Path accepts returns or replacements only in limited eligible circumstances.

A return or replacement may be considered where:

• The product received is damaged.

• The wrong product has been delivered.

• The product has a confirmed manufacturing defect.

The customer must raise the return/replacement request within 5 days of receiving the order.

The customer should contact [CUSTOMER CARE EMAIL] and provide the order number, reason for the request and supporting photographs/videos where required.

Customers should not send products back without receiving return instructions from Organic Path.

The product must be returned in its original condition and packaging, with labels, seals, barcodes, accessories and invoice intact, wherever applicable.

Personal-care, beauty, skincare and hair-care products that have been opened or used are generally not eligible for return because of hygiene and safety considerations, except where the product is confirmed to be damaged, defective or incorrectly delivered.

Products damaged after delivery due to misuse, improper storage, incorrect handling or normal use may not qualify for return or replacement.

Approved returns may be collected through the applicable logistics partner.

Replacement is subject to product availability. Where a replacement is not available, Organic Path may process an applicable refund.

Approved refunds will generally be processed within 5–7 business days after the returned product is received and verified.

For prepaid orders, refunds will generally be processed to the original payment method.

For COD orders, customers may be required to provide valid bank account information or other required details for processing the refund.

Organic Path reserves the right to reject fraudulent, abusive, repeated or otherwise invalid return claims.